What your heir experiences
A step-by-step walkthrough of everything your heir sees and does — from the moment they receive the email to accessing the wallets.
Share this page with your heir.Forward this URL so they know what to expect before it's needed. Being prepared makes the process far less stressful.
You receive an email from VaultPass
The email subject is: "[Name] has left you a secure vault." It contains a download link for the encrypted vault file and a link to the VaultPass heir decryption portal. No password is included in the email — your loved one shared it with you separately.
If you don't see the email, check your spam folder. The sender is [email protected].
Open the heir decryption portal
Click the link in the email to open vault.vaultpass.network/heir. This page runs entirely in your browser — no data is sent to our servers during decryption. You can also open it offline after downloading the encrypted vault file.
The portal works on any modern browser: Chrome, Firefox, Safari, Edge.
Upload the encrypted vault file
The email includes an attached .vaultpass file. Drag it onto the portal or click to upload. The file contains your loved one's encrypted wallet instructions — it cannot be read without the password.
The file never leaves your browser. It's decrypted locally.
Enter the password your loved one gave you
Your loved one set a password when they created their vault. This password was meant to be shared with you out-of-band — in person, in a physical letter, or via a secure message. Enter it in the portal.
VaultPass does not store this password. If you don't have it, check if your loved one left physical instructions.
Your browser decrypts the vault
The portal uses AES-256-GCM to decrypt the vault entirely in your browser. If the password is correct, the plaintext instructions appear: wallet addresses, seed phrases, exchange account details, and any notes left for you.
Save or print the decrypted instructions immediately. Close the tab when done — the decrypted data is not stored anywhere.
Access the wallets
Use the wallet addresses and seed phrases to import the wallets into a software wallet (e.g. MetaMask, Trust Wallet, Exodus) or a hardware wallet (Ledger, Trezor). The seed phrase grants full control over the crypto held in that wallet.
Never share seed phrases with anyone else. Anyone with the seed phrase can access the wallet.
VaultPass does not hold the decryption password — by design. Check for a physical letter, a note in a safe, a message in a password manager, or instructions your loved one may have left. If they used a hardware wallet, there may be a physical recovery card.
Yes. The .vaultpass file is AES-256-GCM encrypted ciphertext. Without the password it is mathematically unreadable. You can store it in cloud storage, email it to yourself, or keep it on a USB drive.
Yes. Download the heir portal page and the vault file to an air-gapped device. Open the portal HTML file locally in any modern browser and decrypt without any internet connection.
Decryption fails if the password is wrong. Double-check for typos, case sensitivity, and leading/trailing spaces. If you are certain the password is correct and decryption still fails, contact [email protected] with your vault file.
A seed phrase (12–24 words) is the master key to a crypto wallet. Import it into a wallet app: in MetaMask, choose "Import wallet"; in Trust Wallet, choose "I already have a wallet". Never type it on an untrusted device or share it with anyone.
It can mean the funds were moved to a newer wallet, or that the wallet was emptied. Check the "Vault last updated" date — if it's old, the account holder may have rotated wallets without updating the vault. Look up the wallet address on a public block explorer (e.g. etherscan.io for Ethereum, blockchair.com for Bitcoin) to see its recent transactions and trace where funds went, and check the account holder's other records for newer wallets. VaultPass securely delivers exactly what was stored — it never holds the funds and cannot recover assets moved off the wallet.